Santa Cruz Bicycles Recalls Heckler 9 Electric Bicycles Due to Fall and Fire Hazards
Release Date: May 5, 2022
Recall Summary
Name of Product: Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles
Hazard: The latch mechanism that holds the battery in place can malfunction, causing the battery to dislodge from the frame and fall to the ground, posing a fall hazard to the rider. Additionally, the latch spring can cause additional wear on the battery housing over time, posing a fire hazard. Remedy: Repair Consumers should immediately stop using the recalled bicycles and contact their authorized Santa Cruz Bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate.
Consumers who purchased the bicycle online or no longer reside near their dealer should contact the firm or visit http://santacruzbicycles.com/dealers. Consumers should remove or secure the battery prior to transporting the bicycles. The firm is contacting all known purchasers directly to provide more details about the repair. Consumer Contact: Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday.
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| Model | Year | Build Kit | Colors | Recalled? |
|---|---|---|---|---|
| Heckler | 2022 | R | Gloss Avocado Green/Maritime Grey | Yes |
| Heckler | 2022 | S | Gloss Avocado Green/Maritime Grey | Yes |
| Heckler | 2022 | GX AXS | Gloss Avocado Green/Maritime Grey | Yes |
| Heckler | 2022 | XO AXS RSV | Gloss Avocado Green/Maritime Grey | Yes |
| Heckler | 2022 | XX AXS RSV | Gloss Avocado Green/Maritime Grey | Yes |
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On the trail, the Hightower is a strong all-rounder and a real joy to ride, and significantly more capable than many of the other trail bikes in this test.
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