Santa Cruz Bicycles and Juliana Aluminum Frame Recall Registration Page
Thank you for visiting the Santa Cruz Bicycles and Juliana aluminum bicycle frame recall registration page.
Santa Cruz Bicycles, in cooperation with the U.S. Consumer Product Safety Commission and Health Canada, is conducting a recall of the following Santa Cruz Bicycles and Juliana model-year 2020 aluminum frame model and color combinations:
- Nomad 4a Aluminum in Black or Eggplant;
- Bronson 3a Aluminum in Red Tide or Olive;
- Roubion 3a Aluminum in Maritime Grey;
- 5010 3a Aluminum in Dark Grey, or Robins Egg
- Furtado 3a Aluminum in Fog.
This recall does not affect any other Santa Cruz Bicycles or Juliana models or colors.
Some aluminum frames were thermally damaged during a non-standard paint stripping operation and may bend or buckle, which could pose a fall hazard.
If you have one of the affected model and color combinations listed above, you can take the bike back to your local dealer, who can register the bike for you and arrange for shipment free of charge. Taking the bike to your dealer is the most efficient way to arrange for inspection and recall processing. If you prefer, or do not have a convenient local dealer, you can also register the bike by filling out the form below.
If your bike is subject to the recall, we will send you a pre-paid shipping box with instructions on how to package your bike for shipping.
Once we receive the bike, we will inspect the aluminum frame. If we determine that your frame is not affected, we will return the bike to your dealer or to you. If your frame is affected, we will notify you so you can decide whether you would like a replacement frame or a voucher for the value of the frame. The voucher can be used towards the purchase of another Santa Cruz or Juliana product.
Thank you again for visiting the recall registration page. Our riders’ safety is our top priority, and we apologize for any inconvenience and will work hard to get you back out on the trail as soon as possible.
For phone assistance with filing a recall claim call (833) 944-8335.