Returns Policy & FAQ

If you're not happy, we're not happy! At Santa Cruz Bicycles we aim to please, so if you're not completely satisfied with your order, we'll do whatever we can to make it better!  Please read our simple returns policy below, follow the steps, and remember - you can always contact us through [email protected] or (831) 459-7560 with any additional order or product related questions.

The Basics

  • All returns packages must be received within 60 days of the date your order shipped from us
  • Refunds can only be issued to your original payment method
  • We do not have an "exchange" process - simply return your item and place a new order for the alternate item.  We will refund for the original order as appropriate (see below).

Shipping is non-refundable, except in cases where we have made a shipping error.

Non-Refundable Items

  • Returns received after 60 days of the original order shipment date.
  • Returns received in used, damaged or worn condition.
  • Any special offers where terms state that sale is final.

No Returns or Credits for Items Shipped Internationally

How to Return Something
Send an email to [email protected] with the original order number, the name of the item(s) you would like to return, and the reason for the return. We will issue you an RMA number to write on the outside of the package. You can then send it back to:

Santa Cruz Bicycles
Attn: Web Store Returns
2841 Mission Street
Santa Cruz, CA 95060

We'll use the credit card from your original order for any refunds necessary.

We recommend using a traceable method (ex. UPS or FedEx) for returns as we are not responsible for lost packages. 

Warranty Returns

Lifetime Frame and Fork Warranty
Santa Cruz Bicycles will repair or replace at its option any frame or rigid fork made by Santa Cruz Bicycles it determines to be defective in materials or workmanship. The warranty will be in effect for the lifetime of the frame or fork and is available only to the original owner. Notwithstanding the foregoing, frames purchased prior to May 1, 2015 are covered under the previously-existing warranty for five years from the original date of purchase.

Make a claim for a frame 

Lifetime Reserve Carbon Wheels Warranty
Santa Cruz Bicycles will repair or replace at its option any Reserve rim made by Santa Cruz Bicycles that is damaged or destroyed by riding. The warranty will be in effect for the lifetime of the rim and is available only to the original owner.

Make a claim for a Reserve wheel

Lifetime Bearing Warranty
Santa Cruz Bicycles pivot bearings are warranted for life to the original owner of the bike. The return process is simple: Fill out the Warranty Bearing Replacement Form, upload a copy of your purchase receipt, and we'll get a new set of bearings out to you within 48 hours! 

Make a claim for replacement bearings

Lifetime Handlebars Warranty
Santa Cruz carbon handlebars are warranted against defects in materials and workmanship for life from the original date of purchase. 

Lifetime Bottle Cages Warranty
Santa Cruz carbon water bottle cages are warranted against defects in materials and workmanship for life from the original date of purchase.  

No-Fault Replacement
In the event of a non-warranty situation, Santa Cruz Bicycles will make replacement parts available to the original owner at a reduced charge for the applicable warranty period described above. Limitations and exclusions may apply.  

File a Warranty Claim
Something not right? Use our Warranty Claim Form to file a warranty claim. We'll do everything we can to get you back to riding as fast as possible.

If you have any other questions or would like to follow up on a warranty claim, contact our Warranty Department.

Limitations, Exclusions, and Disclaimers
The sole remedy available under the foregoing express warranty and all implied warranties is the repair or replacement of defective parts with those of equal or greater value, as determined by Santa Cruz Bicycles in its sole discretion. The warranty does not cover labor costs, custom finishes, normal wear and tear, or damage from commercial use. The warranty is void if the part is modified from its original condition in any manner or used outside normal intended use, as determined by Santa Cruz Bicycles in its sole discretion. The warranty for damage arising from accidents, crashes and other impacts is limited to offered replacement at a reduced charge as set forth above.  Any implied warranties (including without limitation the warranties of merchantability and fitness for particular purpose) which may not be disclaimed under applicable law are limited in duration to the period set forth above or the applicable statute of limitations, whichever is shorter.    

The foregoing warranty is the sole and exclusive warranty offered by Santa Cruz Bicycles. To the maximum extent permitted by applicable law, all other express and implied warranties (including without limitation the warranties of merchantability and fitness for a particular purpose) are hereby disclaimed. To the maximum extent permitted by applicable law, in no event shall Santa Cruz bicycles or any of its owners, officers, employees, representatives, agents, or affiliates (or any of their respective successors or assigns) be responsible or otherwise liable for any direct, incidental or consequential damages arising from the purchase, use, or ownership of its products, including without limitation damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory. 

Some states and countries do not allow some or all of the foregoing exclusions or limitations, so they may not apply to you.  If any portion of the foregoing warranty (or the exclusions or limitations thereto) is deemed invalid or unenforceable pursuant to applicable law, it shall be deemed modified so as to be valid and enforceable to the maximum extent consistent with such law. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and country to country.