NOTICE: Our Santa Cruz factory and warehouse will be closed between December 9th, 2021 and January 10, 2022 for a systems upgrade. During that time, we won’t be able to ship anything, including most warranty items. There are select bearing kits we may be able to fulfill via our webstore. Please contact our Rider Support and Warranty Team, and we’ll get an order in our system so it ships as soon as possible. Thanks, and apologies for the inconvenience.

Make a Warranty Claim

Please fill out the form below to make a warranty claim. This form is also used for No-Fault Crash Replacements.

While we are gratified to see the world slowly returning to normal (and looking forward to more rides and gatherings with our friends and families), unfortunately we are still dealing with many supply challenges. As a result, our response and delivery times for most warranty claims will be delayed for the time being -- we thank you for your patience.

Please note that this is a warranty claim form, not a registration form. Go here to register your Santa Cruz bike or here to register your Reserve carbon wheels.