Santa Cruz Bicycles will repair or replace at its option any frame it determines to be defective. The warranty will be in effect for lifetime of the original, registered owner. In order to confirm that you are the original owner, please register on our Warranty page at the time of purchase. Frames purchased prior to May 1, 2015 will be covered under the previously existing 5 year warranty. Warranties do not cover custom finishes.
Santa Cruz Bicycles pivot bearings are warranted for life to the original owner of the bike. The return process is simple: send a copy of the receipt from your bike purchase, along with your address and phone number, to email@example.com. Be sure to include your bike's model, year, and material (carbon or aluminum). We'll send out your package within 48 hours, and cover the shipping back to you. That's it!
Santa Cruz Bicycles will make replacement frame parts available to the original owner at a minimal charge in the event of a crash or other non-warranty situation for the life of the bike.