If you're not happy, we're not happy! At Santa Cruz Bicycles we aim to please, so if you're not completely pleased with your order we'll do whatever we can to make it better!

Read our simple returns and exchanges policy below, follow the steps for the type of transaction you want to make and remember, you can always contact us at orders@santacruzbicycles or toll free at 877-459-7560 with any additional order or product-related questions or issues.

All returns packages must be received within 60 days of the date your order shipped from us.
Refunds can only be issued to your original payment method.
Shipping is non-refundable, except in cases where we have made a shipping error.

The following items are non-refundable:
Returns received after 60 days of the original order shipment date.
Returns received in used, damaged or worn condition.
Frames and any other items included in our Virtual Parking Lot Sale.
Any special offers where terms state that sale is final.

How to Make a Return or Exchange
Include the original pack slip in your return package or if you misplaced it you can use the detailed email confirmation you received when you placed your order. Circle the item you are planning on returning and specify if it is a return or exchange. Indicate the reason using one or the reason codes listed below:

Defective
Delivered wrong item
Ordered wrong item
Didn't like
Wrong size
Other (please specify)

If it's an exchange, indicate the item number and description of the item you would like sent out. We'll use the credit card from your original order for any refunds necessary and for any additional charge for the new item. If you would like a different card used for new charges please indicate on the pack slip or contact us directly.

Send that package off to :
Santa Cruz Bicycles
Attn: Web Store Returns
104 Bronson St #22
Santa Cruz, CA 95062

We recommend using a traceable method (ex. UPS or FedEx) for returns as we are not responsible for lost packages.
A printable UPS return shipping label is available upon request at orders@santacruzbicycles.com.
If we blew it and the reason for the return/exchange is our mistake there will be no charge, otherwise the amount of the return shipping will be deducted from your refund.

International Returns/Exchanges

Please contact us directly

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